Frequently asked questions
What payment methods can I use to make my purchase?
We have the following payment methods: Mercado Pago (credit card, debit card, and money available in the account), bank transfer, bank deposit, and also cash (available for pick-up options in San Isidro).
What is the shipping cost?
The shipping cost will be shown based on the total purchase and location, at checkout, just before the purchase.
How are shipments made?
We work with FEDEX, DHL and other couriers.
Where can I receive my order?
We ship nationwide.
How long does it take for the order to arrive?
Delivery time will depend on the type of shipping selected. In general, the delay is between 3 and 7 business days after payment has been credited.
The product has not arrived yet. What can I do?
Send us a message via WhatsApp at +54 9 11 5728 6901 or an email to [email protected] and we will follow up to resolve the issue.
What is the deadline for making an exchange?
You can request an exchange up to 15 days after making the purchase.
What should I do if the product does not arrive in good condition?
Contact us at [email protected] or via WhatsApp at +54 9 11 5728-6901 and we will send you a new one.
Do the products expire?
The expiration date of our products is indicated on the bottle or label.